Refund policy

Last updated: September 2026

Your satisfaction is important to us. Orders placed through our website are fulfilled and shipped using Amazon Multi-Channel Fulfillment (MCF).

Amazon may receive and process returned products at its fulfillment center, while refunds are issued by L'Oil through Shopify in accordance with this policy.

Returns

Returns are accepted within 30 days of delivery. Items must be unused, in their original condition and packaging.

To initiate a return, please contact us at hello@loilbeauty.com with your order number. We will provide instructions for returning your item.

Return Shipping

For eligible returns, return shipping costs are the customer's responsibility unless the item received is defective, damaged, or incorrect. In cases involving defective, damaged, or incorrect items, we will provide instructions for resolving the issue at no cost to you.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@loilbeauty.com with your order number and a photo. We will resolve the issue promptly at no cost to you.

Non-Returnable Items

For hygiene reasons, opened or partially used products are not eligible for return unless defective.

Contact

L’Oil S Corp

hello@loilbeauty.com